PugRescue.com's payment, shipping, and returns policies are as follows:
Payment must be received within 10 days of placing an order. If payment is not received within this time frame the order will be cancelled.
We accept money orders, cashier's checks, personal checks, and credit cards for payment. Personal checks must clear before the item is shipped, so please allow up to 14 days for confirmation that your check has cleared. For faster processing, pay via credit card, Paypal, cashier’s check, or money order.
For custom order items subject to prepayment, a 50% deposit is required to confirm orders, with the balance due prior to shipping.
All orders are shipped via USPS Priority/Insured mail with delivery confirmation.
Shipping fees are not refundable under any circumstance.
Shipping via other methods is available upon request. However, if you choose an uninsured shipping method, we will not be held responsible for loss or damage of your purchase.
International Shipping Information is available upon request.
International orders will be shipped after payment is made via a verified credit card or PayPal account.
Returns will be accepted only if the return is sent within three days of the delivery confirmation date.
A full refund of the purchase price, excluding shipping charges, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
Orders that are paid for with a credit card and then returned will be assessed a $3.00 processing fee. All packages are to be fully insured. You must notify us of any return so that we will expect your package. A return materials authorization (RMA) number will be issued to you for any product(s) being returned. Returns that are sent without our prior knowledge will be refused.
Shipping costs and credit card fees will be deducted from the total amount of your refund.